Karya Kiya Privacy
Policy

1 Who We Are

Karya kiya is an online gaming platform operating at karya-kiya.app, serving players in Bangladesh. When this privacy policy refers to "karya kiya", "we", "us", or "our", it means the karya kiya platform and the team responsible for operating it.

Karya kiya is the data controller for the personal information you provide when registering and using the platform. This means karya kiya determines the purposes and means of processing your personal data, and is responsible for ensuring that processing is carried out lawfully and transparently.

2 Data We Collect

Karya kiya collects personal data in three ways: information you provide directly, information generated by your use of the platform, and information received from payment processors. Here is a clear breakdown of what we collect and why:

Karya kiya does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law or responsible gaming obligations.

3 How We Use Your Data

Karya kiya uses your personal data only for the purposes described below. We do not use your data for any purpose that is incompatible with the reason it was originally collected.

• Account Management: To create, maintain, and secure your karya kiya account, including verifying your identity and age.
• Payment Processing: To process deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain accurate transaction records.
• Game Delivery: To provide access to karya kiya games, record game results, and resolve any disputes about game outcomes.
• Fraud Prevention: To detect and prevent fraudulent activity, money laundering, and abuse of the karya kiya platform.
• Responsible Gaming: To monitor gaming patterns and identify players who may need responsible gaming support, and to enforce limits you have set on your account.
• Customer Support: To respond to your queries, complaints, and requests through the karya kiya support team.
• Legal Compliance: To meet karya kiya's obligations under applicable laws and regulations, including responding to lawful requests from authorities.
• Platform Improvement: To analyse usage patterns in aggregate (anonymised) form to improve the karya kiya platform and user experience.
• Communications: To send you important account notifications, security alerts, and — where you have opted in — promotional messages about karya kiya offers.

Karya kiya does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.

4 Legal Basis for Processing

Karya kiya processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contract Performance: Processing that is necessary to provide the karya kiya service you have signed up for — including account management, game delivery, and payment processing.
• Legal Obligation: Processing required to comply with applicable laws, including anti-money laundering regulations, age verification requirements, and responses to lawful authority requests.
• Legitimate Interests: Processing for fraud prevention, platform security, and aggregate analytics, where karya kiya's interests do not override your fundamental privacy rights.
• Consent: Processing for optional communications such as promotional emails or SMS, where you have explicitly opted in. You can withdraw consent at any time by contacting support or updating your account preferences.

5 Data Sharing

Karya kiya does not sell your personal data. We share your data only in the following limited circumstances:

• Payment Processors: bKash, Nagad, and Rocket receive the minimum data necessary to process your transactions. These providers operate under their own privacy policies and are bound by applicable financial regulations.
• Identity Verification Providers: Where karya kiya uses a third-party service to verify your identity or age, your verification data is shared with that provider solely for that purpose.
• Legal and Regulatory Authorities: Karya kiya will disclose personal data to law enforcement, regulatory bodies, or courts when required to do so by law, or when necessary to protect the rights and safety of karya kiya players.
• Fraud Prevention Services: Karya kiya may share data with fraud detection services to identify and prevent fraudulent activity on the platform.
• Business Transfers: In the event of a merger, acquisition, or sale of karya kiya assets, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this policy.

All third parties with whom karya kiya shares data are required to handle it securely and use it only for the specified purpose. Karya kiya does not permit third parties to use your data for their own marketing purposes.

6 Cookies and Tracking

Karya kiya uses cookies and similar tracking technologies to operate the platform, remember your preferences, and understand how players use the site. Here is what we use and why:

• Essential Cookies: Required for the karya kiya platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings and display options, so you do not have to reset them every visit.
• Analytics Cookies: Help karya kiya understand which pages are visited most, how long players spend on the platform, and where technical issues occur. This data is collected in aggregate and does not identify individual players.

Karya kiya does not use third-party advertising cookies or allow external advertisers to place cookies on the platform. You can manage cookie preferences through your browser settings, though disabling essential cookies may affect platform functionality.

7 Data Retention

Karya kiya retains your personal data for as long as your account is active and for a defined period after account closure. Retention periods are determined by the type of data and the legal obligations that apply to it.

• Account and Identity Data: Retained for the duration of your account and for five years after closure, in line with anti-money laundering record-keeping requirements.
• Transaction Records: Retained for five years from the date of each transaction to meet financial record-keeping obligations.
• Game History: Retained for two years from the date of each game session, or longer if required for an ongoing dispute.
• Support Communications: Retained for two years from the date of the last communication in a support thread.
• Device and Usage Data: Retained for twelve months from collection, after which it is anonymised or deleted.

When the applicable retention period expires, karya kiya securely deletes or anonymises your data so that it can no longer be linked to you as an individual. If you request account deletion before the retention period expires, karya kiya will delete all data that is not subject to a legal retention obligation.

8 Your Rights

As a karya kiya player, you have the following rights over your personal data. To exercise any of these rights, contact the karya kiya support team at [email protected].

• Right of Access: You can request a copy of the personal data karya kiya holds about you. We will provide this within a reasonable timeframe.
• Right to Rectification: If any of your personal data held by karya kiya is inaccurate or incomplete, you can ask us to correct it.
• Right to Erasure: You can ask karya kiya to delete your personal data where it is no longer necessary for the purpose it was collected, subject to legal retention obligations.
• Right to Restrict Processing: You can ask karya kiya to pause processing of your data in certain circumstances, for example while a dispute is being resolved.
• Right to Data Portability: You can request your personal data in a structured, machine-readable format so that you can transfer it to another service.
• Right to Object: You can object to karya kiya processing your data on the basis of legitimate interests, including for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you can withdraw that consent at any time without affecting prior processing.

9 Children's Privacy

Karya kiya is strictly an adult platform. The service is not directed at, and is not intended for use by, anyone under the age of 18. Karya kiya does not knowingly collect personal data from minors.

If karya kiya becomes aware that personal data has been collected from a person under 18, that account will be closed immediately, all data will be deleted, and any funds held in the account will be handled in accordance with the karya kiya Terms and Conditions.

If you are a parent or guardian and believe that a minor has registered on karya kiya, please contact support immediately at [email protected] so that we can take prompt action.

10 Security Measures

Karya kiya takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, loss, or misuse:

• SSL Encryption: All data transmitted between your device and karya kiya is encrypted using SSL/TLS protocols.
• Access Controls: Access to personal data within karya kiya is restricted to staff who need it to perform their job functions, and is protected by strong authentication requirements.
• Secure Storage: Personal data is stored on secure servers with industry-standard physical and logical access controls.
• Regular Audits: Karya kiya conducts regular security reviews and vulnerability assessments to identify and address potential weaknesses.
• Incident Response: Karya kiya maintains a documented incident response plan. In the event of a data breach, affected players will be notified promptly.

While karya kiya takes every reasonable precaution, no online platform can guarantee absolute security. You also play a role in keeping your account secure — use a strong password, do not share your login details, and contact support immediately if you suspect unauthorised access.

11 Updates to This Policy

Karya kiya may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date.

For significant changes that materially affect how karya kiya uses your personal data, we will notify registered players via email or in-app notification before the changes take effect. We encourage you to review this page periodically to stay informed about how karya kiya protects your privacy.

Continued use of karya kiya after a policy update constitutes your acceptance of the revised privacy policy. If you do not agree with any changes, you should stop using karya kiya and contact support to close your account and request data deletion.

12 Contact Us

If you have any questions, concerns, or requests relating to this privacy policy or the way karya kiya handles your personal data, please get in touch:

• Email: [email protected]
• Support Hours: 24 hours a day, 7 days a week
• Response Time: Most privacy-related queries are handled within 48 hours

For questions about your account terms, visit the Terms and Conditions page. For responsible gaming support, visit the Responsible Gaming page. For general questions, visit the FAQ page.